We offer free, tracked delivery worldwide. Delivery to Europe and America takes 8-12 business days. For other regions, it takes 15-21 days. If you have any doubts about delivery to your area, please email us.

Standard delivery to Europe and America takes 8-12 days. For other regions, it takes 15-21 days. Note that deliveries may be longer during the Christmas period.

Shipping is free worldwide on all orders. For Europe, deliveries arrive in 8 to 12 days. For international orders, please wait 15-25 days before reporting a missing package.

You will receive a confirmation email with a tracking link. If not, check your spam folder. A shipping confirmation email with tracking details will follow within 48 hours.

International orders may take longer. Allow 12-18 days before contacting our customer service team for a missing package. For European customers, it usually takes 8-12 business days.

In case of delay, contact our customer service by email (contact@monikmall.com) or via the “Contact Us” page. Common reasons for delays may include:

• Return to sender, insufficient address, failed delivery attempts.
• Holidays, increased deliveries during periods of holidays.

Check the carrier's website for more information.

First contact your local carrier to check the status of your order. Then contact us to find a solution. If you have subscribed to our Loss/Theft guarantee, we will resend your order or refund you in full.

We are not responsible for your country's customs fees. Check local import taxes to see if additional charges apply.

Check with your neighbors or guardian. If after 3 business days you still have not received your order, contact us at contact@monikmall.com. If you have opted for our Loss/Theft guarantee, we will resend your order or refund you in full.

Exchanges are possible within 14 days of receipt. Contact our customer service and send the package to the address indicated (return costs at your expense). Intimate products and those on promotion of -50% or more are not refundable, only exchanges or partial refunds can be made.

To reduce our environmental impact, we have removed return papers and invoices from our orders. These documents can be sent by email.

Yes, within 48 hours of purchase. Beyond that, cancellation requests are no longer possible. Contact us immediately at contact@monikmall.com to cancel or modify.

Check the exchange and returns policy first to verify eligibility. Then contact our customer service for assistance.

Contact us immediately with your order number and the name of the missing item. We will process your request quickly. Claims must be made within 7 days of delivery.

Contact us immediately with your order number, the name of the item not received, the name of the item received instead, and a clear photo of the item. We will process your request quickly. Claims must be made within 7 days of delivery.

Contact our customer service with photos or videos of the defective item. In the event of a manufacturing defect, we will resend the product without the need for return.

No, refunds can only be made to the original payment method. We can offer gift cards as an alternative.

Monik Mall undertakes to reimburse you within 15 days after receipt and validation of the reimbursement criteria (unworn, unwashed item, and original packaging intact).

Contact us at contact@monikmall.com with your order number and the reason for the delay. We are not obliged to accept, but we will look for a solution to help you.